limehouse mediastore

 

Viewing the Status of your Order

Once you have submitted an order, you can track its progress by using the ‘Your Orders’ tab on the main menu.

In this section, you will be presented with a list of your orders. Each order will be shown with a coloured icon, each representing the status of your order.

• Approved for Download
• Pending
• Not Approved

When you first submit an order, it will be shown as pending. By clicking on the ‘Details‘ icon next to the basket you wish to view, you can track the status of each of the assets you have ordered. Included in this screen is also ‘Admin Comments’ which are the notes back to you from the administrator on that specific asset. Where individual assets are not approved, they will be shown as red. Approved Assets will be shown as green.

NOTE: If the overall status of an order is shown as approved, this means that it has been approved for download. Certain assets in your basket may still have been rejected. Use the ‘Details’ feature of your order to view entire asset record.